Founded by Mark Adams, at Sooth Consulting we’re experienced in creating and driving improved performance in operational environments - experience we’ve gained from permanent, contract and fractional roles held within operational teams - starting as customer service advisors through to director level roles. Designing and delivering service experience strategies covering all elements of customer service operations specifically blended digital and human interactions for your people and customers is our speciality.

We understand how to deploy service technology in the most effective ways - balancing digital experiences with human interactions to deliver a great service, a great culture and operational efficiency.

Our approach is plain, simple and clear; based on truth, reality and facts. We drive engagement and performance improvement across every element of your operations.