What we do
We have experience of supporting businesses at all stages of their development from pre-launch, through rapid growth and also larger businesses wanting transformation and performance improvement.
Imagine.
We create strategies, plans, tactics and approaches for your contact centre and operational teams.
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Creating go live strategies
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Reviewing your current strategy
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Identifying performance improvement opportunities
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Recommending contact centre technology
Design.
We can help you to design (or redesign) your service and operational ways of working to drive engagement and deliver improved people and customer experiences.
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Designing flexible and dynamic team structures
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Forging new ways of working to reduce cost to serve
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Creating and evolving customer centred cultures
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Producing target operating models
Deliver.
Working with you we can support the delivery of projects to achieve your business objectives, KPIs and performance goals.
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Project management of contact centre technology
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Strategy deployment
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Performance improvement activities
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Mentoring to your people
We use our experience of deploying, managing and developing digital and human blended service and operations teams to support you to achieve your business goals.
How we work
Flexible and Tailored Support for Your Business Needs
Our clients engage us in many ways - as a fractional resource, on a full-time contract, on a project basis as well as on a retainer. We can be a flexible resource to suit your requirements. We get a clear idea of your need and goal and then agree our approach, activities and deliverables with you. We can undertake impartial and objective assessments of your performance, strategies and use of technology to inform what your future could look like.
Our straightforward approach comes from us being operational people ourselves. Our approach is rooted in truth, reality and facts - reflecting the meaning behind the word ‘Sooth’.
