Thoughts on buying contact centre tech
When I first work with a new client I normally carry out a diagnostic of their operations, including observing advisors interacting with...
Thoughts on buying contact centre tech
Customer surveys are dead
From reactive to proactive service
The human side of digital service
Digital service: don’t wait - don’t stop
What are your service principles?
Let's talk performance improvement
Building a service culture
Develop your service strategy
sooth consulting...where did it come from?
Where to begin?