Customer surveys are dead
For as long as I can remember companies have been carrying out both one-off and rolling customer satisfaction surveys - and I’ve...
Customer surveys are dead
From reactive to proactive service
The human side of digital service
Digital service: don’t wait - don’t stop
What are your service principles?
Let's talk performance improvement
Building a service culture
Develop your service strategy
sooth consulting...where did it come from?
Where to begin?